Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 10 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@wildwoodupcycling.co.uk with your reason for returning your item. When the return has been approved, we will inform you of the returns process which will either be via post, drop off or collection.

Please note, you will be responsible for all return shipping charges. We strongly recommend that if you are returning your item via post that you use a trackable method. Return shipping charges will be paid or reimbursed by us on receipt of the returned item and subject to it’s condition.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days to process returns days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us by emailing hello@wildwoodupcycling.co.uk to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
hello@wildwoodupcycling.co.uk

Cutom Projects and Bespoke Builds

At Wild Wood Upcycling, our passion for breathing new life into reclaimed timber extends far beyond our standard collection. While we love creating our products, we are truly at our best when working on custom projects and bespoke builds that challenge our creativity.

Whether you are an individual looking for a one-off piece for your home or have a specific ideas that requires a creative touch we can help. We thrive on the unique character that salvaged wood brings to every build, ensuring that your custom project isn’t just a piece of furniture, but a handcrafted story that you can enjoy.

We Love The Unusual

Our expertise isn’t limited to residential work; we are equally equipped and eager to take on larger-scale projects for commercial clients.

From unique eye-catching retail displays to restaurant features, we can scale our craftsmanship to meet the needs of bigger spaces. We particularly enjoy the unusual and the quirky—if you have a project that feels a little "out there" or an idea that defies standard design, we want to hear about it. No matter how unconventional the concept, we welcome the opportunity to turn forgotten materials into something extraordinary for your business.

Contact Us About Your Unique Projects